Terms of service

Article 1: Application of Terms

These terms of service establish the obligations to be observed by customers when using Sakura Concierge (hereinafter referred to as "the Site"), operated by Brillante Co., Ltd. (hereinafter referred to as "the Company"). By agreeing to these terms, users are deemed to accept the use of the Site.
Any additional provisions established by the Company shall constitute part of these terms of service.
In the event of any inconsistency between the provisions of these terms of service and the preceding additional provisions, the content of the additional provisions shall prevail.
Notifications issued by the Company to users of the Site as stipulated in Article 3 shall be considered part of these terms of service.

Article 2: Modification of Terms

The Company may modify these terms of service without obtaining consent from members. In such cases, the terms and conditions of use of the Site shall be governed by the "Sakura Concierge Terms of Service" after the modification.
The modified terms shall come into effect from the time they are displayed on the Site and notified, except when otherwise specified by the Company.

Article 3: Notifications from the Company

The Company shall notify members of any necessary matters at any time through postings on the Site, emails, or any other method deemed appropriate by the Company.
Notifications as per the preceding paragraph shall come into effect from the time they are posted on the Site or, in the case of emails, from the time they are sent to the email address registered by the member and reach the server holding the member's email address.

Article 4: Membership Registration for the Site

Those who wish to use the Site shall agree to these terms of service and register online.
Upon making a reservation on the Site, the reservation information shall be registered as account information for membership.
There is no admission fee or membership fee for registering as a member on the Site.
Membership registration is limited to one account per email address.

Article 5: Membership Qualifications The following individuals are eligible to register as members on the Site:

Those who possess an email address through which they can be contacted via the internet.
Those who adhere to general etiquette, morals, and technical rules in internet usage and other activities.
Those who can confirm and complete necessary procedures for travel, such as travel arrangements, by themselves.
Those who agree to these terms of service.

Article 6: Conditions of Use

Users of the Site shall prepare all necessary items, including communication equipment, software, and public networks, at their own expense and responsibility. The Company shall not be held responsible for any hindrance caused by these conditions during the use of the Site or for any resulting impacts.
Except for travel services provided by tour operators handling optional tours on the Site, no accompanying services (hereinafter referred to as "associated services") are provided on the Site.

Article 7: Member's Personal Responsibility

Members shall bear responsibility, regardless of the presence or absence of their actions or negligence, for all acts carried out by themselves and any acts conducted through their own IDs, as well as the results thereof. Additionally, if a member causes damage to a third party while using the Site, the member shall resolve disputes with the third party at their own responsibility and expense.
The Company may refuse the use of the Site to members who engage in acts deemed inappropriate by the Company, such as causing inconvenience or harm to third parties, falsifying registration information, potentially disrupting Company services, or violating these terms of service.

Article 8: Points to Note Regarding the Use of the Site

Reservations for travel services provided on the Site are only accepted through the Site and not through other methods (such as phone, email, fax), except in special cases such as contractual agreements between companies. Additionally, reservations will not be accepted for items not handled on the Site, including information provision.
The services offered on the Site do not prioritize reservations over services provided through means other than the Site (such as email) when booking travel services.
When making reservations for travel services on the Site, it is the responsibility of the user to complete necessary procedures, including travel arrangements.
Conditions such as the price at the time of reservation and the cancellation policy apply to reservations for travel services. No refund or additional charges will be made if conditions are revised after the reservation.
Users of the Site must promptly proceed with cancellation procedures online if they become unable to use the travel services on the scheduled date. If cancellation fees are applicable as determined by the tour operators posted on the Site, payment will be made using the credit card registered during the reservation process.
In cases where the use of travel services becomes impossible due to force majeure such as transportation disruptions (e.g., airline or maritime transportation) or strikes, cancellation fees as determined by the tour operators handling optional tours will apply.
Substitution of travelers is not permitted. Any voluntary cancellations by customers will incur cancellation fees.
When registering as a member on the Site and making reservations for travel services, users must ensure that the name and gender match those stated on the passport of themselves or the travelers. Failure to match the information on the passport may result in confirmation issues for the reservation.
The Company shall not be responsible for cases where reserved services cannot be provided due to circumstances or negligence on the part of the tour operators, or for cases where different services are provided than those reserved. In such cases, the response will be based on the terms and conditions of each tour operator.
Information regarding optional tours posted on the Site is edited according to the Company's discretion, but it does not guarantee the completeness or accuracy of the information provided. The Company shall not be liable for any losses incurred directly or indirectly from the use of information or content contained on the Site.
The Company may post information from third parties (hereinafter referred to as "partner information") operated by the Company's partners on websites affiliated with the Company on the Site. Customers who use such optional tours (hereinafter referred to as "partner optional tours") are required to enter into contracts regarding the use of partner optional tours with the respective partners. The Company shall not be responsible for any disputes or legal actions arising between the customers and the partners.

Article 9: Links to Third-Party Sites

Outbound Links: The Site contains links to other websites. Clicking on these links will take you away from the Site to third-party websites. The Company assumes no responsibility for the content of third-party websites or any links contained within them. Access to third-party sites from links within the Site is done at the user's own risk. When accessing other sites, the terms and conditions of the destination site will apply. We recommend that you review the terms of use and conditions of use of the respective site before use.
Inbound Links: We welcome access from other sites via plain text links. However, (a) if the Company requests the cessation of linking to the Site, it must be stopped immediately, (b) refrain from posting content that may cause misunderstanding about the Company or the Site's services, or provide incorrect information about the Company or the Site's services, (c) do not remove or obscure copyright notices or other notices related to the Site, (d) do not use the Site's logo, and (e) do not reproduce, frame, or reverse engineer the content of the Site. The Company reserves the right to request the removal of links to the Site at its sole discretion.

Article 10: Use of Credit Cards

For matters related to credit card payments that cannot be processed properly or refunds due to cancellations, please contact the credit card company directly.

Article 11: Deletion of Account Information The Company may delete a member's registration without prior notice if the member is found to fall under the following criteria:

Acts that infringe upon or may infringe upon the copyrights, property rights, patent rights, designs, privacy, or other rights of other members, third parties, or the Company.
Acts that may cause disadvantages or damages to other members, third parties, or the Company, in addition to those mentioned in the preceding item.
Defamation or slander against other members, third parties, or the Company.
Acts that violate public order and morals, or provide information that violates public order and morals to other members or third parties.

Article 12: Protection of Personal Information The Company will appropriately protect the personal information registered by members and comply with the "Personal Information Protection Policy" established by the Company.

The Company generally does not disclose user's personal information to third parties other than the Company and cooperative companies with whom confidentiality agreements have been concluded, regarding information obtained by the Company during the member's registration process or when using travel services.
However, personal information may be disclosed in the following cases: • When the member has consented to the disclosure of personal information. • When disclosure is required by law. • When the Company discloses personal information collected for the analysis of usage trends on the Site (including information that cannot identify individuals). • When personal information is used when members use various services provided by the Company related to the Site, it will be handled in accordance with the "Handling of Personal Information" established by the Company. • If there are changes to the registration information, the member must promptly update the registration information online. The Company shall not be held responsible for any inconvenience or damage caused by incorrect or incomplete changes to registration information.

Article 13: Suspension or Interruption of Services The Company may suspend or interrupt the operation of the Site without notice if any of the following apply. In such cases, the Company shall not be liable for any damages incurred by the members.

When regular or emergency maintenance of the Site's system is required.
When the operation of the Site is disrupted due to wars, riots, disturbances, labor disputes, earthquakes, eruptions, floods, tsunamis, fires, power outages, or other emergencies.
When the Company determines that temporary interruption is necessary for the operation of the Site for any other reason.

Article 14: Prohibited Acts Members are prohibited from engaging in the following acts when using the Site:

Acts that infringe upon or may infringe upon the copyrights, property rights, privacy, or other rights of other members, third parties, or the Company, and acts that may cause such infringement.
Acts that may cause disadvantages or damages to other members, third parties, or the Company, and acts that may cause such disadvantages or damages.
Defamation or slander against other members, third parties, or the Company.
Acts that violate public order and morals, or provide information that violates public order and morals to other members or third parties.
Transferring or lending the right to use the Site to a third party without the prior consent of the Company.
Criminal acts or acts that may lead to criminal acts, or acts that may cause such acts.
Election campaigns or similar activities, regardless of whether it is during an election period.
Activities related to sexual services, religion, or politics.
Profit-making activities or preparatory activities for profit-making purposes through the Site without the consent of the Company.
Unauthorized use of login IDs and passwords.
Acts of using or providing harmful programs such as computer viruses through the Site or related to the Site.
Acts that violate laws or may violate laws.
Other acts deemed inappropriate by the Company.

Article 15: Claims for Damages If a member causes damage to the Company by violating these Terms and Conditions or by using the Site illegally or fraudulently, the Company may claim appropriate damages (including attorney's fees) from the member.

Article 16: Dispute Resolution In the event of a dispute between a member and the Company related to the Site, the parties shall make efforts to resolve it in good faith.

Article 17: Effectiveness of the Terms These Terms shall be effective from May 15, 2024, Japan Standard Time.

Privacy Policy The Company regards the pursuit of "customer delight" and contributing to the development of local and international communities as its corporate philosophy. Based on this philosophy, the Company thoroughly promotes its business in accordance with the laws of each region, accurately grasps the diverse needs of customers, makes efforts to satisfy them, and always promotes its business with gratitude to customers. To achieve this philosophy and basic policy, the Company ensures the protection of personal information of customers and related individuals, and implements the following measures:

Compliance with a compliance program for the protection of personal information and strict adherence by officers and all employees.
Collection, use, and provision of personal information shall be carried out within the necessary scope of business, in accordance with the compliance program, through lawful and fair means.
Take appropriate organizational and technical measures to prevent and correct the risks of unauthorized access, loss, destruction, alteration, leakage, etc., of all personal information handled by the Company.
Compliance with laws and regulations, guidelines, social norms, and public order and morals regarding the protection of personal information.
Regular audits and inspections of personal information protection systems and compliance programs, and continuous improvement. The Company designates the following individuals as personal information managers for the management of confidential information:

May 15, 2024 Representative Director, Kumiko Masuda Brillante Co., Ltd.

Handling of Personal Information The Company handles the personal information of customers in the following manner in accordance with the "Personal Information Protection Policy" of the Company. We kindly ask customers to provide their personal information after agreeing to the following terms:

Personal Information Held by the Company: When using optional tour services on the Site, customers are requested to enter personal information such as their name, gender, telephone number, address, email address, credit card information, and other information that can identify individuals (including information that can easily identify individuals when combined with other information). Personal information entered on the Site will be stored securely within the Site's system, and will not be disclosed to any third parties other than the Company and the third parties specified in the third paragraph of this policy.
Purpose of Use of Customer Personal Information: The Company will use the personal information obtained by the Site for the following purposes:
Verification of the customer's identity and display of membership information when using the services of the Site.
Actions related to optional tour reservations made by customers through the Site, including communication for arranging reservations between the Company and customers, and providing information to service providers to the extent necessary for reservation arrangements and payment settlements.
Information provision to customers via internet mail from the Company, limited to cases where prior consent has been obtained from the customer.

Personal Information Management: The contact point for managing personal information within our company is as follows. For inquiries regarding the handling of personal information, please contact Sakura Concierge.

Brillante Co., Ltd. Representative Director: Kumiko Masuda

Handling of Personal Information: For inquiries regarding the handling of personal information, please contact us at sakura@brillante-e.com