Privacy policy
brillante Co., Ltd ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you use our services or interact with us.
1. Information We Collect
We may collect personal information from you when you:
- Make a booking or reservation for our tours or services
- Contact us with inquiries or requests
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
The types of personal information we may collect include:
- Name
- Contact information (email address, phone number, address)
- Payment information (credit card details, billing address)
- Demographic information (age, gender, nationality)
- Travel preferences and special requirements
- Feedback, reviews, and testimonials
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process bookings, reservations, and payments
- To communicate with you about your bookings, inquiries, or requests
- To provide customer support and assistance
- To send you newsletters, marketing communications, and promotional offers
- To improve our products, services, and website
- To conduct research, surveys, or analysis
- To comply with legal obligations or enforce our terms and policies
3. Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- With service providers and business partners who assist us in providing our services (e.g., payment processors, tour operators, hotels)
- With regulatory authorities, law enforcement agencies, or legal advisors as required by law or to protect our rights and interests
- With your consent or at your direction
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we will securely dispose of it.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Object to the processing of your personal information
- Withdraw your consent for marketing communications
- Request the deletion of your personal information
To exercise these rights or for any inquiries regarding your personal information, please contact us at sakura@brillante-e.com
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
8. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at sakura@brillante-e.com.